ICrown Terms and Conditions — Complete Guide Platform Usage

1 Acceptance of Terms and Conditions

These Terms and Conditions ("Terms") govern your use of the iCrown platform, including the website, mobile app, games, payment services, and all related services provided by iCrown ("Platform").

By registering an account, making a deposit, accessing games, or using any part of the Platform, you immediately acknowledge that you have read, understood, and agreed to be bound by these Terms, together with iCrown's Privacy Policy and Responsible Gaming Policy.

These terms apply to all users of the Platform, including registered players, guest players, and any party accessing or using the Platform in any capacity whatsoever.

2 User Eligibility & Registration Requirements

2.1 Age Restriction

The iCrown Platform is exclusively for individuals aged 18 years and above only. iCrown enforces a zero-tolerance policy on underage gambling. We reserve the right to request age verification at any time and will suspend any account suspected of belonging to an underage individual until verification is complete.

2.2 Territorial Restriction

It is the player's sole responsibility to ensure that use of the iCrown platform is lawful in their territory or country. iCrown is not responsible if a player accesses the Platform from a region where online gambling is legally restricted.

2.3 Registration Information

At registration, you are required to provide complete, accurate, and up-to-date information. Details provided, including your full name, date of birth, phone number, and bank account information, must be truthful and verifiable. Providing false information constitutes a serious breach of these Terms.

• Each individual is only permitted to hold one (1) active iCrown account at any one time.
• Accounts found to contain false information or to be impersonating another person's identity will be terminated immediately.
• Transferring or selling your account to any other party is strictly prohibited.
• ICrown reserves the right to request identity verification documents (KYC) at any time to verify account information.

3 User Account Management

3.1 Password & Account Security

You are fully responsible for maintaining the confidentiality of your password and account login details. iCrown will never request your password through any communication channel. If you suspect your account has been accessed without authorisation, contact iCrown's support team immediately.

3.2 Identity Verification (KYC)

As part of iCrown's commitment to security and fraud prevention, players may be required to complete the Know Your Customer (KYC) process before their first withdrawal or upon reaching certain thresholds. Documents that may be required include:

• A valid copy of your identity card or passport.
• Proof of current residential address (utility bill or bank statement within the last 3 months).
• Proof of the payment method used for deposits.

Failure to complete KYC within the specified period may result in withdrawals being suspended until verification is finalised.

3.3 Account Balance

Balances in your iCrown account do not earn interest. iCrown reserves the right to deduct an account maintenance fee for accounts that have been inactive for 12 consecutive months with no login activity.

4 Deposits & Withdrawal of Winnings

4.1 Deposit Methods

ICrown supports a variety of deposit methods suited for Malaysia users, including FPX bank transfers, digital wallets, and other instant payment methods listed on the platform. All deposits must be made using a method registered in your own name. Deposits made on behalf of another person are not permitted.

• Minimum and maximum deposit limits are as stated in the Deposit section of the platform.
• ICrown does not charge processing fees for deposits; however, your financial institution may impose its own charges.
• All deposits are in Malaysian Ringgit (MYR) unless otherwise stated.

4.2 Withdrawal of Winnings

ICrown processes withdrawal requests within 3–5 minutes of approval. However, the actual credit time depends on the receiving financial institution. Withdrawal conditions are as follows:

• Withdrawals may only be made to a bank account registered under the same name as the iCrown account.
• All bonuses received must meet the wagering requirements before the relevant amount can be withdrawn.
• ICrown reserves the right to request additional verification before approving withdrawals that exceed certain limits.
• Withdrawals suspected to be linked to fraud, money laundering, or breaches of our terms may be placed on hold pending investigation.

4.3 Taxes & Reporting Obligations

It is the player's responsibility to comply with all applicable tax laws in their country or region. iCrown is not liable for any tax obligations arising from winnings obtained through the platform.

5 Bonuses, Promotions & Loyalty Programme

5.1 General Bonus Terms

All bonuses and promotions offered by iCrown are subject to specific terms and conditions applicable to each offer. These terms will be clearly stated at the time the offer is made. Accepting a bonus means you agree to the specific terms of that promotion.

• Wagering requirements must be met before any withdrawal from a bonus is permitted.
• Bonuses may not be transferred between accounts or directly converted to cash.
• ICrown reserves the right to modify, suspend, or cancel any promotion at any time with reasonable notice.
• Attempts to abuse or exploit bonuses through hedging or any strategy that violates the spirit of a promotion are prohibited.

5.2 VIP & Loyalty Programme

Participation in the iCrown VIP program is by invitation or based on reaching certain activity levels. iCrown reserves the right to modify VIP benefits, upgrade or downgrade membership tiers based on account activity. All decisions relating to the VIP program are final.

6 Game Rules & Integrity

All games on the iCrown platform use an independently certified Random Number Generator (RNG) to ensure the fairness of every game outcome. Players may not use any method to influence or manipulate game results.

6.1 Technical Failures

In the event of a technical failure, system disruption, or software error during a gaming session, iCrown reserves the right to declare the relevant round or session void. In such cases, bets will be returned to the player. iCrown shall not be liable for any losses arising from technical failures beyond our control.

6.2 Game Results

The results of all games recorded in the iCrown system are final. In the event of a discrepancy between the display on a player's device and the iCrown server records, the server records shall serve as the definitive reference.

7 Prohibited Activities

Use of the iCrown Platform is subject to strict prohibitions against the following activities. Violation of any of these prohibitions may result in immediate account termination and forfeiture of account balance:

• Use of bots, automated software, scripts, or any tool designed to automate gameplay or interactions with the Platform.
• Identity fraud, including registering with false information or using another person's account.
• Attempts to launder money or use the Platform for any illegal financial activity.
• Exploitation of bugs or system vulnerabilities — players who discover a system vulnerability are required to report it to iCrown support and must not exploit it.
• Communications containing threats, harassment, obscene language, or bullying directed at other players or iCrown staff.
• Any attempt to hack, disrupt, or compromise the security and integrity of the Platform.
• Wagering on behalf of others on a commercial basis without prior written consent from iCrown.

8 Account Suspension & Termination

8.1 Termination by iCrown

ICrown reserves the right to suspend or terminate any player's account at any time, with or without prior notice, in the event that:

• There is suspicion or evidence of fraud, misconduct, or a breach of these Terms.
• Player failed to complete the KYC process within the stipulated timeframe.
• Account shows no activity for 12 consecutive months.
• Request received from a law enforcement body or relevant regulatory authority.

8.2 Termination by Player

Players may request account closure at any time by contacting the iCrown support team. Any remaining balance after all wagering requirements have been met will be processed for withdrawal within the stipulated timeframe. Accounts closed at the player's own request cannot be reopened except through a special review process.

9 Limitation of Liability & Disclaimer

The iCrown Platform is provided on an "as is" and "as available" basis. iCrown makes no warranties, express or implied, regarding the continuous availability, accuracy, or suitability of the Platform for any particular purpose.

To the extent permitted by applicable law, iCrown shall not be liable for:

• Indirect, consequential, or punitive losses or damages arising from the use of the Platform.
• Service disruptions caused by scheduled maintenance, natural disasters, or events beyond our control (force majeure).
• Losses arising from unauthorised access to your account by a third party where you have failed to keep your login credentials secure.
• Game results or sporting events that occur outside of iCrown's control.

10 Responsible Gaming

ICrown is fully committed to promoting responsible gaming. We provide a range of tools accessible directly within the platform to help players manage their gaming habits:

• Deposit Limit: Set daily, weekly, or monthly deposit limits to control your spending.
• Loss Limit: Set a maximum loss amount within a specified time period.
• Session Time Limit: Limit the amount of time you spend playing in a single session.
• Temporary Break: Take a break from the platform for 24 hours, 7 days, or 30 days as needed.
• Self-Exclusion: Request permanent exclusion or exclusion for an extended period from the platform.

If you or someone you know is showing signs of a gambling problem, please seek help immediately. Visit the Responsible Gaming us for more information and support resources.

11 Dispute Resolution

11.1 Complaints Procedure

If you have any dispute or complaint regarding the Platform, you are required to contact the iCrown support team first through the official in-platform channels. Our support team will endeavour to resolve the dispute within 5 working days.

11.2 Dispute Escalation

If a dispute cannot be resolved at the support level, the matter will be escalated to iCrown management. The decision of iCrown management is final for all matters relating to game outcomes, bonus calculations, and financial transactions on the Platform.

11.3 Applicable Law

These Terms and Conditions are governed by the laws applicable to iCrown's operating licence. Any legal proceedings relating to these Terms shall be submitted to the jurisdiction specified in the platform's operating licence.

12 Amendment of Terms and Conditions

ICrown reserves the right to modify, update, or replace any part of these Terms at any time. Material amendments will be communicated to players via in-platform notifications or email at least 7 days before taking effect, except in circumstances requiring immediate action.

Your continued use of the Platform after the effective date of any amendment will be deemed as your acceptance of the revised Terms. If you do not agree with the amendment, you have the right to close your account before the effective date.